Cendana777 Privacy Policy

Introduction

Welcome to cendana777 – the online betting platform trusted by hundreds of thousands of members across Malaysia. This Privacy Policy explains in detail how we collect, use, store and protect your personal information each time you use our services, whether through the official cendana777 website or mobile app.

We take this responsibility seriously. Every piece of information you share with us is treated with full respect and used only for the purposes clearly stated here. By registering an account and continuing to use the cendana777 platform, you are deemed to have read, understood, and agreed to all terms in this Privacy Policy.

We encourage you to read this document in full. Should there be any changes to this policy in the future, you will be notified via email or an in-account notification.

Information We Collect

Cendana777 collects two main categories of information to ensure our services run smoothly and securely:

1. Information You Provide Directly

• Full name and date of birth (for KYC identity verification)
• Email address and mobile phone number
• Bank account or e-wallet details for withdrawal and deposit purposes
• Copy of identity document (MyKad / passport) during the verification process
• Current residential address information

2. Information Collected Automatically

• IP address and estimated location data
• Device type, operating system, and browser version
• Gaming activity records, transaction dates, times and amounts
• Cookie data and similar tracking technologies
• Access logs and app usage data

How We Use Your Information

The information you provide to us is used responsibly for the following purposes:

• Account management: Processing registrations, identity verification and member profile management.
• Transaction processing: Verifying deposits, processing withdrawals and recording your transaction history.
• Account security: Detecting suspicious activity, preventing fraud and protecting your account from unauthorised access.
• Legal compliance: Meeting anti-money laundering (AML) regulatory requirements and established KYC procedures.
• Service improvement: Analysing usage patterns to enhance the gaming experience and user interface.
• Communications: Sending promotional updates, bonus notifications and system information (with your consent).
• Responsible gambling: Monitoring gaming behaviour to support members who may need assistance.

Data Protection & Security

The security of your data is cendana777's top priority. We implement multiple layers of technical and administrative protection to ensure your information remains safe at all times:

Cookie Policy

Cendana777 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

We use three main types of cookies:

• Essential Cookies: Required for basic website functions such as secure login and session management. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how visitors interact with our site through anonymous data collection. This helps us improve functionality and content.
• Optional Cookies: Remembering your preferences such as language, display theme and personal settings to deliver a more personalised experience.

You can manage your cookie settings through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some features on our platform.

Sharing Information With Third Parties

Cendana777 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are certain circumstances where sharing information is necessary:

• Payment service providers: Required transaction details are shared with licensed payment processors to facilitate your deposits and withdrawals.
• Legal compliance: We may need to disclose certain information when required by law, court order, or a competent regulatory authority.
• Fraud prevention: In cases involving illegal activity or fraud, information may be shared with the relevant authorities.
• Technology partners: Technical service providers assisting in operating our platform are bound by strict confidentiality agreements.

Your Rights as a User

As a valued cendana777 member, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any information we have on record is inaccurate or outdated, you may request a correction via your profile settings or by contacting our customer support.
• Right to Erasure: In certain circumstances and subject to legal compliance requirements, you may request the deletion of your personal data.
• Right to Object to Processing: You have the right to object to the processing of your data for direct marketing purposes and may unsubscribe from promotional communications at any time.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another platform.
• Right to Withdraw Consent: Any consent you have given us may be withdrawn at any time, although this may affect your access to certain services.

To exercise any of the above rights, please contact our data protection team using the contact information at the bottom of this page.

Data Retention Period

Cendana777 retains your personal information only for as long as necessary for the stated purposes or as required by law. In general:

• Active account data is retained for the duration of your active membership plus five (5) years after account closure.
• Financial transaction records are retained for a minimum of seven (7) years to meet financial regulatory requirements.
• Communication and customer support logs are retained for two (2) years.
• Cookie and analytics data is retained for no more than twelve (12) months.

Once the defined retention period has lapsed, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

Changes to This Policy

Cendana777 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via:

• Prominent notification on our website
• A notification email to the address registered to your account
• In-account notification upon your next login

Your continued use of the cendana777 platform after the effective date of any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.